Simpler broadband switching in as little as a day
Broadband and landline customers will find it easier than ever to change provider and secure a better deal, under a new ‘One Touch Switch’ process announced today by Ofcom.
The change means all home broadband users – including cable and full fibre customers – will only have to contact their new company to switch, with no need to speak to their current provider before making the move.
People can already switch between providers on Openreach’s copper network, such as BT, Sky and TalkTalk by following a process where their new provider manages the switch.
But for the first time, customers switching between different networks or technologies – for example, from a provider using the Openreach network to one using CityFibre’s, or from Virgin Media to Hyperoptic – will be covered by the simpler process.
Currently, these customers need to contact both their existing and new provider to co-ordinate the switch, which includes trying to bridge the gap between the old service ending and the new one starting.
An Ofcom news release with more detail about the announcement is also available.
Purple customers located in any UK geographic region may benefit from these changes when some or all of the team are working from home – get in touch to learn how a Purple Cloud Hosted VoIP telephony solution can meet your business or working-life needs.