Purple Update – Ofcom Announces ‘Simpler broadband switching in as little as a day’

Simpler broadband switching in as little as a day

Broadband and landline customers will find it easier than ever to change provider and secure a better deal, under a new ‘One Touch Switch’ process announced today by Ofcom.

The change means all home broadband users – including cable and full fibre customers – will only have to contact their new company to switch, with no need to speak to their current provider before making the move.

People can already switch between providers on Openreach’s copper network, such as BT, Sky and TalkTalk by following a process where their new provider manages the switch.

But for the first time, customers switching between different networks or technologies – for example, from a provider using the Openreach network to one using CityFibre’s, or from Virgin Media to Hyperoptic – will be covered by the simpler process.

Currently, these customers need to contact both their existing and new provider to co-ordinate the switch, which includes trying to bridge the gap between the old service ending and the new one starting.

An Ofcom news release with more detail about the announcement is also available.

Purple customers located in any UK geographic region may benefit from these changes when some or all of the team are working from home – get in touch to learn how a Purple Cloud Hosted VoIP telephony solution can meet your business or working-life needs.

Want to find out more?
You can phone us on 020 3301 0001, click HERE for a free callback, or simply send us an email.

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Purple Update – End of Year Tech Investment

Now is the run up to the end of FY2020/21 as we begin to re-open more aspects of normal life and make plans for an improved year ahead.

Had a good year?
The current financial year has been testing for many sectors, but has your business had a profitable year? Are there surplus funds available to invest in improving your organisation ready to meet the challenges of the new financial year?

Technology Investment
This could be a great time to explore the financial rewards that can be gleaned when you utilise your ‘Annual Investment Allowance’ to implement wide-reaching improvements to your communications infrastructure, and this can be achieved in an extremely tax-efficient manner before the accounting year end.

ACT NOW to benefit from these savings – get in touch for a free quote.

Want to find out more?
You can phone us on 0203 301 0001, or click HERE to request a free call-back.

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Le Beaujolais Nouveau est arrivé!










At Purple, we pride ourselves on our high levels of customer service, and as such we didn’t want you to miss out on the very latest Beaujolais news, plus a fantastic promotion – keep reading!

At one minute past midnight on the third Thursday of each November more than a million cases of Beaujolais Nouveau start their journey through a sleeping France to Paris for immediate shipment around the World. In the early hours, local Wine Merchants and restaurateurs decorate their windows with signs, proudly proclaiming ‘Le Beaujolais Nouveau est arrivé!’ (“The New Beaujolais has arrived!”) and when people awake, one of the most frivolous and animated rituals in the wine world has begun.

In its heyday, publicity stunts saw Beaujolais distributed by balloons, helicopters and even Concorde. Sadly this enthusiasm has fallen away and it is now thought by many to be as much a symbol of the eighties as the Yuppie and Wham! What a shame this is, for in taking the wine too seriously one can miss its fundamental point. This is a wine for chilling and glugging rather than sipping and contemplating.  It is supposed to be thrown down with a chunk of cheese at a time in the day when you should be drinking Coffee, and yes, it is supposed to hurt a little!

The BIG Giveaway

In the spirit of this excitement, we would like to extend a VERY SPECIAL PROMOTION to new customers, and our existing customers alike:

ANY new order for a Purple Cloud Hosted Telephony solution completed between Thursday 19th November and close of business on Monday 30th November 2020, will be eligible to receive one bottle of this scrumptious wine for EVERY new extension user made live with a new telephone handset and subscription.

That’s right, one bottle per user – whether you wish to extend your existing solution to provide for a new staff member or two, or implement a brand new system for your business that will make office or home-working a breeze, this is a great time to make the most of a wonderful promotion.


So whether you are looking to reduce your business overheads with a more competitive package, or interested in learning more about how the latest communications technology can help your organisation to enhance the customer experience that you provide, and improve staff collaboration, we’d be delighted to spend a few minutes with you either by phone or video meeting, or potentially in person at your office location whilst observing social distancing guidelines.

Get in touch today, to start a conversation that could well help to stock up your wine cellar, just in time for the festive season… Santé!

Want to find out more?
You can phone us on 01752 569956, click HERE to request a free callback or just send us a brief email.

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Purple Awarded Certificate of Excellence 2020 from Bark

Purple Telecommunications Ltd

Purple are proud to announce that we have been awarded the coveted ‘Certificate of Excellence 2020’ from Bark.

This achievement reflects our ‘excellent commitment to service’ and was awarded after the business organisation announced Purple Telecommunications Ltd as one of Bark’s top Telephone System Experts in London and the wider UK for 2020!

We receive a large number of telephony enquiries from Bark, and they have been impressed by our response time, positive customer reviews and outstanding service levels.

What can we say? It’s all very nice to hear, and we are most grateful for the accolade.

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Major Service Outage – Multiple Carriers – Core London Data Centre

Telstra LHC Outage

We have received reports that multiple Cloud servers are offline. Upon further investigation, we have found the below:

All powered equipment in Telstra LHC (London Hosting Centre) went offline at 09:17 BST. We have been informed there are multiple fire engines on site and a suspected UPS fire on the 3rd floor where a majority of comms equipment is located. It seems that London Fire Brigade have ordered building power down as part of electrical safety procedure.

As far as we are aware, this affects all customers and carriers within LHC, and we have confirmation that other carriers with passive connections extending outside the building are also showing offline. This is therefore affecting customers who are directly terminated with active circuits at this location. All passive fibre connections remain unaffected, including those passing through the building.

Updates to follow as they arrive from the DC. We sincerely apologise for any inconvenience this may cause you or your customers.

Thank you.

Team Purple

***UPDATE 1***

Correspondence from DC: Due to a localised fire in the LHC, we have lost the Green system. This provides power to the lower half of the building. The fire has tripped the breakers supporting the busbar. Engineers are on-site and are working to restore power via generator as we speak.

***UPDATE 2***

We have been made aware by the DC that the services are starting to restore. We are monitoring this carefully and will provide you with an update as soon as we have more information.

***UPDATE 3***

Power has partially been restored to our rack in LHC. Some services there are starting to recover however connectivity to Telstra provided subsets is still not possible. We hope to have this resolved as soon as possible.

***UPDATE 4***
Engineers have been working to improve stability in the network and restore the remaining services. All customer SIP & Cloud Hosted services should now be fully restored.

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Purple Cloud – Homeworking


When we face the real-life challenge of advisory – or potentially mandatory – office or workplace closures due to the current Coronavirus pandemic, swift recovery of services is essential.

With Purple Cloud, HOMEWORKING solutions protect your organisation and ensure continuity of critical voice communications between staff members and with both your customers and supply-chain.

We can help you by instantly providing a fail-over of inbound calling services and routing to predefined alternative resources. Key staff will be able to utilise a broadband or mobile internet connection to function properly with their standard inbound and outbound services. If the situation is sustained for a longer period, even more staff will be able to work from their own homes, making and receiving calls from the usual office telephone numbers, and even using the office phones that they are already accustomed to.

If you do not already have such a solution within your business or organisation,.we are able to provide free telephone consultations or video meetings to offer advice and help you to implement an appropriate solution.

If you choose to adopt a Purple Cloud solution, we can pre-program our services and send out pre-configured VoIP phones to any UK address, ready to plug in and use without requiring an engineer to visit.

Want to find out more?
You can phone us on 01752 569956, click HERE to request a free callback, or simply send us an email.

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Coronavirus Statement and Contingency Plans

Purple Coronavirus Statement

Purple is closely monitoring the situation with regards to the outbreak of the Coronavirus (COVID-19). This includes close attention to the latest guidance from the WHO (World Health Organization), as well as from UK authorities.

As a business, our top priorities are the welfare of staff, customers and suppliers, as well as maintaining the high levels of service that we provide.

Steps to mitigate any impact on our services are in place, and we have invoked travel restrictions in line with WHO guidance. As the spread of Coronavirus is expected to escalate, we are taking proactive steps to minimise potential risks.

We are currently attending locally booked face-to-face meetings and engineering work appointments whilst taking all necessary precautions. Many new customer consultations will continue to take place via telephone, video and various other means including email and screen-share.

We are also working closely with our supply chain to ensure that they have equivalent plans in place and clear visibility of any potential impacts. The current status of our supply chain is positive, with all suppliers contacted giving us strong assurances of uninterrupted support over the coming months.

Contingency Plans

We operate in an office-based and home-working environment and can react quickly to changes in circumstances. As well as supplying on-premise solutions, this approach has enabled us to provide UK-wide remote installations and support for our customers for many years.

With Purple Cloud, we supply Cloud Hosted VoIP Telephony solutions which allow businesses to easily deploy remote home-working practices for staff, whilst still supporting their customers fully.

We can also help you by instantly providing a fail-over of inbound calling services and routing to predefined alternative resources.

Key staff, and more vulnerable members of your team, will be able to utilise a mobile internet connection to function from the safety of their homes with their standard inbound and outbound services. If this pandemic situation is sustained for a longer period, even more of your workforce could also be able to work from their own homes, making and receiving calls from the usual office telephone numbers, and even using their familiar office phones from within their houses.

Want to find out more?
You can phone us on 01752 569956, click HERE to request a free callback, or simply send us an email.

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Purple Cloud by Purple Telecom – Merry Christmas!

We wanted to kick-start December by wishing you a very Merry Christmas and a Happy New Year!

  1. Prepare for the festive break
    It’s time to give some thought to your festive holiday closure dates, and consider preparing custom voicemail greetings to alert your callers to any changes to your opening hours during the break.
  2. Consider a swift move to the cloud
    There is still time to implement a new Purple Cloud VoIP telephony solution before Christmas, as a wonderful gift to yourself and your business!
    Once implemented, you would benefit from the immense flexibility in cloud communications with your customers & clients, and any voicemails left for your organisation whilst the offices are closed can be emailed directly to a designated address for immediate action.

Want to find out more?
You can phone us on 01752 569956, click HERE for a free callback, or simply send us an email.

Team Purple

Thanks for reading.

Please feel free to share this with your friends & colleagues or on social media.

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Purple Update – Ofcom’s ‘calling line identification’ guidelines

Ofcom is today consulting on a technical clarification to its ‘calling line identification’ guidelines.

These guidelines are designed to help phone companies comply with Ofcom’s requirements that information carried with a call – and the numbers displayed to people receiving them – must be valid, dialable and uniquely identify the caller.

This information can help people to screen incoming calls from numbers they don’t recognise. It can also help regulators to trace those responsible for making nuisance calls.

A news release is available, and the full report PDF can be viewed here.

Purple customers located in any UK geographic region can be provided with CLI numbers that meet these requirements, for their business needs.

Want to find out more?
You can phone us on 01752 569956, click HERE for a free callback, or simply send us an email.

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Purple Spotlight – Avaya

Spotlight on Avaya – Enterprise Level Telephony

Based in the USA (Santa Clara, California) with offices in 145 countries including the UK (Guildford, Surrey), Avaya are a global leader in business telecommunications.They manufacture a wide range of telephone systems, Unified Communications (UC) solutions and telephony software applications for business users ranging from SME companies to government offices and global corporations.

Avaya elevates communications to the next generation of engagement, connecting organisations to their customers, workforce, and communities with secure, intelligent experiences that matter.
Avaya is a transformative force in digital communications software, services, and devices, designed for businesses of all sizes. Through their open, converged, and innovative solutions, Avaya is taking intelligent experiences to new heights for our customers, and their customers, in the cloud, on-premise, or hybrid.

What Happens in an Avaya Minute?

Every minute of every day, Avaya create intelligent connections that drive business and productivity. When it comes to delivering experiences that matter, no one has more experience than Avaya.

Some Enviable Avaya Stats

  • All of the world’s top 10 banks and 19 of the world’s top 20 major banks rely on Avaya solutions
  • Number 1 in Contact Centre/ACD globally
  • All of the world’s top 10 passenger airlines rely on Avaya solutions
  • Number 1 in Unified Messaging globally
  • Number 1 in Interactive Voice Response globally
  • The top 10 insurance companies rely on Avaya solutions
  • More than 120,000 customers trust Avaya for reliable communications
  • 93 of the 100 Brands on Forbes 2018 World’s Most Valuable Brands rely on Avaya solutions
  • 9 out of the world’s top 10 largest automobile manufacturers rely on Avaya Contact Centre solutions
  • More than 120,000 customers trust Avaya for reliable communications
  • Customers in 175+ countries
  • 144 million people trust Avaya daily for reliable communication applications
  • In a year, Avaya powers more than 12 trillion communications experiences worldwide

Want to find out more?
You can phone us on 01752 569956, click HERE for a free callback or email [email protected]


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