Ofcom is today consulting on a technical clarification to its ‘calling line identification’ guidelines.
These guidelines are designed to help phone companies comply with Ofcom’s requirements that information carried with a call – and the numbers displayed to people receiving them – must be valid, dialable and uniquely identify the caller.
This information can help people to screen incoming calls from numbers they don’t recognise. It can also help regulators to trace those responsible for making nuisance calls.
Based in the USA (Santa Clara, California) with offices in 145 countries including the UK (Guildford, Surrey), Avaya are a global leader in business telecommunications.They manufacture a wide range of telephone systems, Unified Communications (UC) solutions and telephony software applications for business users ranging from SME companies to government offices and global corporations.
Avaya elevates communications to the next generation of engagement, connecting organisations to their customers, workforce, and communities with secure, intelligent experiences that matter.
Avaya is a transformative force in digital communications software, services, and devices, designed for businesses of all sizes. Through their open, converged, and innovative solutions, Avaya is taking intelligent experiences to new heights for our customers, and their customers, in the cloud, on-premise, or hybrid.
What Happens in an Avaya Minute?
Every minute of every day, Avaya create intelligent connections that drive business and productivity. When it comes to delivering experiences that matter, no one has more experience than Avaya.
Some Enviable Avaya Stats
All of the world’s top 10 banks and 19 of the world’s top 20 major banks rely on Avaya solutions
Number 1 in Contact Centre/ACD globally
All of the world’s top 10 passenger airlines rely on Avaya solutions
Number 1 in Unified Messaging globally
Number 1 in Interactive Voice Response globally
The top 10 insurance companies rely on Avaya solutions
More than 120,000 customers trust Avaya for reliable communications
93 of the 100 Brands on Forbes 2018 World’s Most Valuable Brands rely on Avaya solutions
9 out of the world’s top 10 largest automobile manufacturers rely on Avaya Contact Centre solutions
More than 120,000 customers trust Avaya for reliable communications
Customers in 175+ countries
144 million people trust Avaya daily for reliable communication applications
In a year, Avaya powers more than 12 trillion communications experiences worldwide
Want to find out more? You can phone us on 01752 569956, click HERE for a free callback or email email@example.com
Based in Dorset, England, JPL Telecom designs and manufactures professional telecom headsets.They have a wide range of business-grade headsets ranging from entry level office use headsets to professional call centre use headsets in wired and wireless DECT styles.
Use JPL for UC and Sustainability
As Unified Communications (UC) grows, JPL’s biggest challenge has been software driven. They are in close contact with most large phone manufacturers and have produced JPL’s first software program – JPL Gateway – giving interoperability to a wide range of softphones on the market today. JPL has also developed a range of USB cables to solve these problems, allowing customers to tailor their systems to their needs.
JPL has worked hard to bridge the gap between low and premium quality headsets. Their business focus is to be the first sustainable headset company with sights set on expanding their Smart Simplicity range of wired and wireless headsets. This approach minimises wastage and reduces overall technology spend, whilst doing great things for your carbon footprint.
Want to find out more? You can phone us on 01752 569956, or click HERE for a free callback.
Please see important update below about some relevant changes in the UK telecoms industry that will impact current telephone system users. Action should be taken by all UK businesses.
When will ISDN be switched off?
BT Group CEO Gavin Patterson has set a date of 2025 to switch off ISDN services from its Public Switched Telephone Network (PSTN). BT Group will no longer accept any new orders or amendments to services pertaining to any ISDN product as of 2020 with the final termination set for 2025.
VOIP Telephony is a sensible alternative to ISDN
BT is determined to slowly phase out legacy networks and platforms and bring the remaining outlying customers on to the single core IP network as soon as possible. Not all customers will stick with BT though, as it represents an opportunity for SIP and VoIP providers to challenge BT for the business. Hosted Telecoms is becoming more and more popular due to its low costs and high call quality and will likely take it’s place.
The two main types of VoIP Telephony
1: Hosted VoIP
Hosted VoIP is totally Cloud-based and best suited to SMEs who are looking for fixed cost business telephony with added functionality and reduced call costs. With Cloud Hosted VoIP each user has their own line and calls are routed through the internet.
2: SIP Trunks
Similar to traditional Telephony, you can have an on-premise telephone system but route your calls using SIP Trunks rather than ISDN channels. Some Cloud solutions can also utilise SIP Trunks for Telephony Users. SIP Trunks are best suited for larger businesses as this type of IP Telephony can prove more cost effective than Hosted VoIP if there are a lot of users.
Migrating to Hosted VoIP or SIP Trunking is easy
Businesses that still use ISDN can switch comfortably and quickly to SIP trunking or Hosted VoIP, with or without BT, as numbers can be ported and retained and the whole service can be set up within weeks. With BT price hikes in October 2018, and further expected again this year, there is no better time to consider the switch.
If you are looking to upgrade your business telephone systems in the near future or want to find out more about the two types of VoIP Telephony we provide, please get in touch with us.
More details about Purple Cloud can be found HERE.
For a FREE callback to discuss your needs REACH OUT.
Whether it’s on premises, or in a public, private, or hybrid cloud, we’ve got you covered. With one of the broadest business phone and device portfolios in the industry, we can help you get the most out of your UC investments.
The right tools make all the difference. With Avaya IX smart phones, multimedia devices and conferencing systems, you can step up collaboration and productivity while you incorporate future innovation. We help you bring consumer technology to the employee desktop in a way that makes sense for your business.
Existing Avaya customers can currently benefit from a tremendous promo when upgrading to our Avaya Cloud solution – HUGE discounts on smart desk phones and month-to-month service subscriptions make this a great opportunity to be seized!
Want to find out more? Click HERE for a free callback.
Communication was certainly key in achieving the epic lunar landing feat half a century ago, on 20th July 1969.
Purple are proud to work with the very same manufacturers that were pivotal in providing long-range comms during the process – and indeed in transmitting the now infamous words uttered by Neil Armstrong as he stepped out onto the moon: “It’s one small step for man. One giant leap for mankind”.
Timeline of the 1969 Moon Landing:
July 16, 1969
At 13:32 UTC (2:32 pm BST / 9:32 am EDT) on 16th July, with the world watching, Apollo 11 took off from Kennedy Space Center with American astronauts Neil Armstrong, Edwin ‘Buzz’ Aldrin and Michael Collins aboard.
July 20, 1969
At 20:17 UTC (9:17 pm BST / 4:17 pm EDT) on 20th July, Commander Neil Armstrong and lunar module pilot Buzz Aldrin landed the Apollo Lunar Module Eagle.
Apollo 11 was the spaceflight that first landed humans on the Moon. Neil Armstrong became the first human to step on the moon. He and Buzz Aldrin walked around for three hours. They did experiments. They picked up bits of moon dirt and rocks. They then returned safely with Michael Collins and landed in the Pacific Ocean four days later. The rest is history.
So, your business has changed and you need to move premises – this can involve many headaches, not least with communications.
With Purple Cloud, RELOCATING is easy!
There are so many benefits of using cloud telephony, but one of the key elements is that you do not need to be tied to the same BT exchange to keep your numbers, and you can be allocated numbers from almost any geographical area to help nationalise or regionalise your business.
Whether your organisation is expanding to a level that requires more space, consolidating resources to incorporate changes in staff location & mobility, or downsizing to reduce overheads, we can give you immediate provision of services without the waiting times.
Thankfully, this gives you the comfort of being free to deal with the other aspects of a smooth move to your new office.
When disaster strikes and the office becomes temporarily unreachable, or even unusable, swift recovery of services is essential.
With Purple Cloud, automatic RECOVERY solutions protect your organisation and ensure continuity of critical voice communications.
Regardless of where you are located, adverse weather conditions such as flooding and snow-storms, fires, strikes or even acts of sabotage can quickly impact your ability to operate. Some form of Disaster Recovery Plan (DRP) should be in place for your business, and a key element of this is an ICT restoration strategy.
We can help you by instantly providing a fail-over of inbound calling services and routing to predefined alternative resources. Key staff will be able to utilise a mobile internet connection to function properly with their standard inbound and outbound services. If the disaster situation is sustained for a longer period, even more staff will be able to work from their own homes, making and receiving calls from the usual office telephone numbers.