Purple Cloud – Homeworking


When we face the real-life challenge of advisory – or potentially mandatory – office or workplace closures due to the current Coronavirus pandemic, swift recovery of services is essential.

With Purple Cloud, HOMEWORKING solutions protect your organisation and ensure continuity of critical voice communications between staff members and with both your customers and supply-chain.

We can help you by instantly providing a fail-over of inbound calling services and routing to predefined alternative resources. Key staff will be able to utilise a broadband or mobile internet connection to function properly with their standard inbound and outbound services. If the situation is sustained for a longer period, even more staff will be able to work from their own homes, making and receiving calls from the usual office telephone numbers, and even using the office phones that they are already accustomed to.

If you do not already have such a solution within your business or organisation,.we are able to provide free telephone consultations or video meetings to offer advice and help you to implement an appropriate solution.

If you choose to adopt a Purple Cloud solution, we can pre-program our services and send out pre-configured VoIP phones to any UK address, ready to plug in and use without requiring an engineer to visit.

Want to find out more?
You can phone us on 01752 569956, click HERE to request a free callback, or simply send us an email.

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Coronavirus Statement and Contingency Plans

Purple Coronavirus Statement

Purple is closely monitoring the situation with regards to the outbreak of the Coronavirus (COVID-19). This includes close attention to the latest guidance from the WHO (World Health Organization), as well as from UK authorities.

As a business, our top priorities are the welfare of staff, customers and suppliers, as well as maintaining the high levels of service that we provide.

Steps to mitigate any impact on our services are in place, and we have invoked travel restrictions in line with WHO guidance. As the spread of Coronavirus is expected to escalate, we are taking proactive steps to minimise potential risks.

We are currently attending locally booked face-to-face meetings and engineering work appointments whilst taking all necessary precautions. Many new customer consultations will continue to take place via telephone, video and various other means including email and screen-share.

We are also working closely with our supply chain to ensure that they have equivalent plans in place and clear visibility of any potential impacts. The current status of our supply chain is positive, with all suppliers contacted giving us strong assurances of uninterrupted support over the coming months.

Contingency Plans

We operate in an office-based and home-working environment and can react quickly to changes in circumstances. As well as supplying on-premise solutions, this approach has enabled us to provide UK-wide remote installations and support for our customers for many years.

With Purple Cloud, we supply Cloud Hosted VoIP Telephony solutions which allow businesses to easily deploy remote home-working practices for staff, whilst still supporting their customers fully.

We can also help you by instantly providing a fail-over of inbound calling services and routing to predefined alternative resources.

Key staff, and more vulnerable members of your team, will be able to utilise a mobile internet connection to function from the safety of their homes with their standard inbound and outbound services. If this pandemic situation is sustained for a longer period, even more of your workforce could also be able to work from their own homes, making and receiving calls from the usual office telephone numbers, and even using their familiar office phones from within their houses.

Want to find out more?
You can phone us on 01752 569956, click HERE to request a free callback, or simply send us an email.

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Purple Cloud by Purple Telecom – Merry Christmas!

We wanted to kick-start December by wishing you a very Merry Christmas and a Happy New Year!

  1. Prepare for the festive break
    It’s time to give some thought to your festive holiday closure dates, and consider preparing custom voicemail greetings to alert your callers to any changes to your opening hours during the break.
  2. Consider a swift move to the cloud
    There is still time to implement a new Purple Cloud VoIP telephony solution before Christmas, as a wonderful gift to yourself and your business!
    Once implemented, you would benefit from the immense flexibility in cloud communications with your customers & clients, and any voicemails left for your organisation whilst the offices are closed can be emailed directly to a designated address for immediate action.

Want to find out more?
You can phone us on 01752 569956, click HERE for a free callback, or simply send us an email.

Team Purple

Thanks for reading.

Please feel free to share this with your friends & colleagues or on social media.

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Purple Update – Ofcom’s ‘calling line identification’ guidelines

Ofcom is today consulting on a technical clarification to its ‘calling line identification’ guidelines.

These guidelines are designed to help phone companies comply with Ofcom’s requirements that information carried with a call – and the numbers displayed to people receiving them – must be valid, dialable and uniquely identify the caller.

This information can help people to screen incoming calls from numbers they don’t recognise. It can also help regulators to trace those responsible for making nuisance calls.

A news release is available, and the full report PDF can be viewed here.

Purple customers located in any UK geographic region can be provided with CLI numbers that meet these requirements, for their business needs.

Want to find out more?
You can phone us on 01752 569956, click HERE for a free callback, or simply send us an email.

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Purple Spotlight – Avaya

Spotlight on Avaya – Enterprise Level Telephony

Based in the USA (Santa Clara, California) with offices in 145 countries including the UK (Guildford, Surrey), Avaya are a global leader in business telecommunications.They manufacture a wide range of telephone systems, Unified Communications (UC) solutions and telephony software applications for business users ranging from SME companies to government offices and global corporations.

Avaya elevates communications to the next generation of engagement, connecting organisations to their customers, workforce, and communities with secure, intelligent experiences that matter.
Avaya is a transformative force in digital communications software, services, and devices, designed for businesses of all sizes. Through their open, converged, and innovative solutions, Avaya is taking intelligent experiences to new heights for our customers, and their customers, in the cloud, on-premise, or hybrid.

What Happens in an Avaya Minute?

Every minute of every day, Avaya create intelligent connections that drive business and productivity. When it comes to delivering experiences that matter, no one has more experience than Avaya.

Some Enviable Avaya Stats

  • All of the world’s top 10 banks and 19 of the world’s top 20 major banks rely on Avaya solutions
  • Number 1 in Contact Centre/ACD globally
  • All of the world’s top 10 passenger airlines rely on Avaya solutions
  • Number 1 in Unified Messaging globally
  • Number 1 in Interactive Voice Response globally
  • The top 10 insurance companies rely on Avaya solutions
  • More than 120,000 customers trust Avaya for reliable communications
  • 93 of the 100 Brands on Forbes 2018 World’s Most Valuable Brands rely on Avaya solutions
  • 9 out of the world’s top 10 largest automobile manufacturers rely on Avaya Contact Centre solutions
  • More than 120,000 customers trust Avaya for reliable communications
  • Customers in 175+ countries
  • 144 million people trust Avaya daily for reliable communication applications
  • In a year, Avaya powers more than 12 trillion communications experiences worldwide

Want to find out more?
You can phone us on 01752 569956, click HERE for a free callback or email sales@purpletelecom.com


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Purple Spotlight – JPL Headsets

Spotlight on JPL – Great British Headsets

Based in Dorset, England, JPL Telecom designs and manufactures professional telecom headsets.They have a wide range of business-grade headsets ranging from entry level office use headsets to professional call centre use headsets in wired and wireless DECT styles.


Use JPL for UC and Sustainability

As Unified Communications (UC) grows, JPL’s biggest challenge has been software driven. They are in close contact with most large phone manufacturers and have produced JPL’s first software program – JPL Gateway – giving interoperability to a wide range of softphones on the market today. JPL has also developed a range of USB cables to solve these problems, allowing customers to tailor their systems to their needs.

JPL has worked hard to bridge the gap between low and premium quality headsets. Their business focus is to be the first sustainable headset company with sights set on expanding their Smart Simplicity range of wired and wireless headsets. This approach minimises wastage and reduces overall technology spend, whilst doing great things for your carbon footprint.


Want to find out more?
You can phone us on 01752 569956, or click HERE for a free callback.

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Purple Update – BT Sets Date To Switch Off ISDN

BT ISDN Switch Off

Please see important update below about some relevant changes in the UK telecoms industry that will impact current telephone system users. Action should be taken by all UK businesses.


When will ISDN be switched off?

BT Group CEO Gavin Patterson has set a date of 2025 to switch off ISDN services from its Public Switched Telephone Network (PSTN). BT Group will no longer accept any new orders or amendments to services pertaining to any ISDN product as of 2020 with the final termination set for 2025.


VOIP Telephony is a sensible alternative to ISDN

BT is determined to slowly phase out legacy networks and platforms and bring the remaining outlying customers on to the single core IP network as soon as possible. Not all customers will stick with BT though, as it represents an opportunity for SIP and VoIP providers to challenge BT for the business. Hosted Telecoms is becoming more and more popular due to its low costs and high call quality and will likely take it’s place.


The two main types of VoIP Telephony

1: Hosted VoIP

Hosted VoIP is totally Cloud-based and best suited to SMEs who are looking for fixed cost business telephony with added functionality and reduced call costs. With Cloud Hosted VoIP each user has their own line and calls are routed through the internet.

2: SIP Trunks

Similar to traditional Telephony, you can have an on-premise telephone system but route your calls using SIP Trunks rather than ISDN channels. Some Cloud solutions can also utilise SIP Trunks for Telephony Users. SIP Trunks are best suited for larger businesses as this type of IP Telephony can prove more cost effective than Hosted VoIP if there are a lot of users.


Migrating to Hosted VoIP or SIP Trunking is easy

Businesses that still use ISDN can switch comfortably and quickly to SIP trunking or Hosted VoIP, with or without BT, as numbers can be ported and retained and the whole service can be set up within weeks. With BT price hikes in October 2018, and further expected again this year, there is no better time to consider the switch.

If you are looking to upgrade your business telephone systems in the near future or want to find out more about the two types of VoIP Telephony we provide, please get in touch with us.

More details about Purple Cloud can be found HERE.

For a FREE callback to discuss your needs REACH OUT.

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New PM Boris Johnson Likes a Phone

Congratulations to our new Prime Minister Boris Johnson, who will take the helm of the UK from number 10 tomorrow.

Pick up your Purple phone, and give him your best wishes – looks like he’s all ears!

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Avaya – The Power of We

The Right Device Creates the Right Experience

Whether it’s on premises, or in a public, private, or hybrid cloud, we’ve got you covered. With one of the broadest business phone and device portfolios in the industry, we can help you get the most out of your UC investments.

The right tools make all the difference. With Avaya IX smart phones, multimedia devices and conferencing systems, you can step up collaboration and productivity while you incorporate future innovation. We help you bring consumer technology to the employee desktop in a way that makes sense for your business.

Existing Avaya customers can currently benefit from a tremendous promo when upgrading to our Avaya Cloud solution – HUGE discounts on smart desk phones and month-to-month service subscriptions make this a great opportunity to be seized!


Want to find out more?
Click HERE for a free callback.


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50th Anniversary of the 1969 Moon Landing

Communication was certainly key in achieving the epic lunar landing feat half a century ago, on 20th July 1969.

Purple are proud to work with the very same manufacturers that were pivotal in providing long-range comms during the process – and indeed in transmitting the now infamous words uttered by Neil Armstrong as he stepped out onto the moon: “It’s one small step for man. One giant leap for mankind”.

Timeline of the 1969 Moon Landing:

July 16, 1969

At 13:32 UTC (2:32 pm BST / 9:32 am EDT) on 16th July, with the world watching, Apollo 11 took off from Kennedy Space Center with American astronauts Neil Armstrong, Edwin ‘Buzz’ Aldrin and Michael Collins aboard.

July 20, 1969

At 20:17 UTC (9:17 pm BST / 4:17 pm EDT) on 20th July, Commander Neil Armstrong and lunar module pilot Buzz Aldrin landed the Apollo Lunar Module Eagle.

Apollo 11 was the spaceflight that first landed humans on the Moon. Neil Armstrong became the first human to step on the moon. He and Buzz Aldrin walked around for three hours. They did experiments. They picked up bits of moon dirt and rocks. They then returned safely with Michael Collins and landed in the Pacific Ocean four days later. The rest is history.

Here’s a short video with the full story:

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